FAQ
Find answers to common questions about ordering, product fit, shipping, returns and account access. If your question is not answered here, contact our customer-care team at wholesale@thehumbleenterprises.com.
Orders and Checkout
Do I need an account to order?
No. When guest checkout is available, you may place an order without creating an account. Creating an account can make it easier to review order history and save your details for a future purchase.
How will I know my order was received?
After checkout, you should see an order confirmation page and receive a confirmation email at the address entered during checkout. Check spam or promotions folders if it does not arrive. Contact us with your name and the approximate order time if you need help locating it.
Can I change or cancel an order?
Contact us as quickly as possible. We will try to help before fulfillment begins, but changes and cancellations are not guaranteed after an order has entered processing or has been transferred to a fulfillment partner.
Why was an item removed or my order canceled?
Inventory can occasionally change before all systems synchronize. We may also review orders affected by a pricing error, address problem, payment authorization issue or suspected fraud. If we cannot fulfill an item, we will contact you and issue any required refund for the unavailable merchandise.
Products, Sizing and Care
How do I choose a size?
Start with the size information shown on the specific product page. Compare it with a similar garment that fits you comfortably. Stretch, compression, lining and intended silhouette can change how two items in the same labeled size feel.
Will colors look exactly the same as my screen?
We work to display product colors accurately, but screens, lighting and production batches can create small differences. Pattern placement may also vary on printed items. These natural variations are not normally defects.
How should I wash my items?
Follow the care label attached to the garment. In general, closing zippers, washing similar colors together, using a gentle cycle and avoiding excessive heat can help protect stretch fabrics and decorative details. Product-specific instructions take priority over general guidance.
Will sold-out products return?
Some core styles may be restocked, while seasonal and limited pieces may not return. Join the Humble Club and follow our official social accounts for restock and new-arrival updates.
Shipping and Delivery
How long does processing take?
Most in-stock orders are prepared within 2–5 business days. Weekends, holidays, launches and promotional periods can extend processing. An estimated delivery window begins after the carrier accepts the package, not when the order is placed.
How do I track my package?
When tracking is available, it is emailed after shipment. Carriers may need time to scan a new label. If a tracking number has not updated after several business days, contact us so we can review the shipment information.
Do you offer free shipping?
Eligible U.S. orders totaling at least $75 after discounts and before taxes qualify for free standard shipping. Oversized, special-handling or international shipments may be excluded when stated at checkout.
What if my address is incorrect?
Contact us immediately. Customers are responsible for entering a complete deliverable address. We cannot guarantee correction once a label is created. Additional postage may apply when a carrier returns a package because of an incomplete or incorrect address.
Returns and Refunds
What is the return window?
Contact us within 14 calendar days after delivery to request authorization. Eligible items must be unworn, unwashed, unaltered and returned with their original tags and packaging.
Are any products final sale?
Items marked final sale, gift cards, intimate goods, opened personal-care products and merchandise showing wear are not eligible unless required by applicable law. Review the Returns & Refunds page before sending anything back.
When will I receive a refund?
After an authorized return arrives, it is inspected. Approved refunds are submitted to the original payment method. The time needed for the credit to appear depends on the payment provider and financial institution.
Contact and Social Media
Official support is available by phone at +1 947-204-1825 and email at wholesale@thehumbleenterprises.com. Our official social pages are Instagram @b.e.humble and BE Humble Fashion on Facebook. Please do not send payment information through social messages.